Help with
Ask The Network.

Signing in

Use the same sign-in method you used to create your account: email, Google or Apple. If you used Apple’s Hide My Email, continue with Apple rather than entering your personal email address.

If you are waiting for a verification email, check your spam or junk folder and confirm that you entered the correct email address. Still unable to get in? Email the team with your sign-in method and any error message you see.

Membership & billing

Open Profile in the app to check your current plan and subscription status. For a payment problem, an unexpected charge or help changing or cancelling your membership, contact us with your account email and payment date.

Check your receipt to see who billed you. If your subscription is billed by Apple or Google Play, use that provider’s subscription settings to manage it:

• Manage a subscription billed by Apple
• Manage a subscription billed by Google Play

For a payment made directly to ATN, email us for billing support.

Something isn’t working

Check your internet connection, close and reopen the app, and check the App Store or Google Play for an available update. If the problem continues, email us with:

• Your phone model and iOS or Android version.
• The ATN app version, if available.
• What you were trying to do and what happened instead.
• The error message or a screenshot, with personal details removed.

Please don’t send passwords, verification codes, full card details, or information that identifies people discussed in the app.

Deleting your account

1. Open the ATN app and go to Profile.
2. Under Account Settings, choose Delete Account.
3. Read the information shown and follow the confirmation steps.

If you cannot access the app, email media@askthenetwork.co.uk with the subject “ATN account deletion request” from the email address associated with your account. We may need to verify account ownership before acting on your request.

Manage any paid subscription separately with the provider that bills you. Read our privacy policy for information about data deletion and retention.

Privacy & content concerns

To raise a privacy concern, request help with your information, or report content, contact the ATN team. Tell us where the issue appears and why it concerns you, without including unnecessary personal or case details.