PrivacyPolicy

Updated 24th of March, 2026

Ask The Network (“ATN”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the Ask The Network platform, website, and related services (the “Platform”).

Data Controller

ATN Ltd is the data controller responsible for your personal data for the purposes of applicable data protection laws.

Registered address: Ask The Network, PO Box 8169, WELLINGBOROUGH, NN8 9PH, United Kingdom

1. SCOPE OF THIS POLICY

This Privacy Policy applies to:

  • users of the ATN platform
  • visitors to our website
  • participants in discussions, webinars, and knowledge-sharing activities

By using the Platform, you acknowledge that your information will be handled in accordance with this Privacy Policy.

1.1. AGE RESTRICTIONS

The Platform is not intended for individuals under the age of 18, and individuals under 18 are not permitted to create accounts or use the Platform directly.

ATN does not knowingly collect personal data directly from individuals under the age of 18 as users of the Platform.

However, the Platform may process content, research, or data provided by organisations or adult users that includes information relating to individuals under the age of 18 (for example, in case studies, research materials, or lived experience data).

In such cases:

  • ATN expects that any data shared with the Platform has been collected and shared in accordance with applicable laws and appropriate consent requirements.
  • ATN will take reasonable steps to anonymise or minimise personal data where appropriate.
  • ATN does not use such data to identify or contact minors.

If we become aware that personal data has been collected directly from a minor through use of the Platform without appropriate consent, we will take reasonable steps to delete such data.

If you believe that a minor has provided personal data directly through the Platform, please contact us at [Insert Contact Email].

2. INFORMATION WE COLLECT

We collect information directly from you, automatically through your use of the Platform, and from third parties where applicable.

2.1. PERSONAL INFORMATION

We may collect:

  • Name
  • Email address
  • Account login credentials
  • Organisation and professional role (if provided)
  • Profile information
  • Payment-related information (processed via third-party providers)

This information is used solely for the operation, administration, and improvement of the Platform, including enabling user accounts, facilitating participation, and managing services.

We do not sell personal data.

We do not share personal data with third parties for advertising or marketing purposes. Personal data may be shared with trusted third-party service providers where necessary to operate the Platform (such as hosting providers, analytics providers, and payment processors), or where required by law.

All such sharing is limited to what is necessary for the provision of the Platform and is subject to appropriate safeguards.

Where users choose to remove or deactivate their profile, ATN will take reasonable steps to delete or anonymise associated personal data, except where retention is required for legal, regulatory, security, or operational purposes.

2.2 USAGE AND TECHNICAL INFORMATION

We may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Log data and access times
  • Pages viewed and interactions
  • Referring URLs

2.3 CONTENT AND CONTRIBUTION DATA

This section describes how content is processed as data within the Platform. Users and partners retain ownership of content they submit. By submitting content, they grant ATN the right to use, process, analyse, and incorporate such content into aggregated, anonymised, and AI-generated outputs as part of the Platform. Ownership of the Platform, its structure, and derived outputs remains with ATN. The rights and permitted uses of content are governed further by the Terms of Service.

We collect content you provide through the Platform, including:

  • Questions submitted
  • Responses and insights
  • Comments and discussions
  • Uploaded materials (e.g., documents, presentations, webinar content)

Content contributed to the Platform is intended to support a shared knowledge base and may be:

  • anonymised
  • aggregated with other contributions
  • incorporated into summaries, insights, or knowledge outputs

As a result:

  • content may continue to be retained and used by the Platform even if a user deletes or deactivates their account;
  • Once anonymised and incorporated into aggregated or processed outputs, it may no longer be possible to identify or remove specific individual contributions.

ATN will take reasonable steps to remove or anonymise personal identifiers associated with content where appropriate, but does not guarantee removal of all derived or aggregated outputs.

2.4 PAYMENT INFORMATION

Payments are processed through third-party providers (e.g., Stripe, PayPal).

ATN does not store full payment card details.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 PLATFORM OPERATIONS

  • Provide and maintain the Platform
  • Manage user accounts and authentication
  • Enable participation in discussions and knowledge exchange

3.2 SERVICE IMPROVEMENT

  • Improve functionality and user experience
  • Analyse platform usage and engagement
  • Develop new features

3.3 COMMUNICATIONS

  • Send service-related notifications
  • Provide updates and important information
  • Respond to enquiries

3.4 PAYMENTS AND ADMINISTRATION

  • Process membership payments
  • Manage subscriptions

3.5 SECURITY AND COMPLIANCE

  • Detect and prevent fraud or misuse
  • Enforce terms and policies
  • Comply with legal obligations

4. AI PROCESSING AND AUTOMATED SYSTEMS

ATN may use artificial intelligence and automated systems to process user-submitted content.

This may include:

  • generating summaries
  • structuring or indexing knowledge
  • recommending relevant content

Important:

  • AI systems may analyse submitted content
  • AI outputs are generated automatically and may not always be accurate
  • ATN does not claim ownership of user-submitted content

We do not use user content for AI training beyond what is necessary to operate the Platform, unless explicitly stated.

4.1. ANONYMITY AND USER IDENTITY

ATN is designed to support anonymous knowledge sharing at the user interface level, where possible.

Default Anonymity

  • Users may participate in the Platform without publicly revealing their identity to other users.
  • Content such as questions, responses, and contributions may be displayed without personal identifiers.

Optional Identification in Private Contexts

  • Certain features (such as private chat rooms or direct collaboration spaces) may allow users to disclose their identity voluntarily.
  • Where users choose to disclose their identity in such contexts, this is done at their own discretion.

Private Chat Spaces

  • ATN does not actively retain or use personal identity information disclosed within private chat environments beyond what is necessary to operate the service.
  • ATN does not use private chat identity disclosures for profiling, marketing, or external sharing.

Limitations

  • While ATN is designed to promote anonymity, users are responsible for ensuring they do not disclose personal or sensitive information if they wish to remain anonymous.

4.2 PRIVATE COMMUNICATIONS AND DATA RETENTION

Private communications (including chat functionality) are intended to be limited in scope and used for direct interaction between users.

ATN does not use personal identity information disclosed within private chat environments for profiling, marketing, or external sharing.

ATN does not intentionally retain private communications for long-term use beyond what is necessary to operate and maintain the Platform.

However:

  • Private communications may be temporarily stored in system logs, backups, or infrastructure required for security, performance, and reliability.
  • limited retention may occur where necessary for legal, compliance, or operational purposes;
  • Complete or immediate deletion of all technical records cannot be guaranteed in all circumstances.

Users should avoid sharing sensitive personal information within private communications where confidentiality is critical.

4.3. PARTNER DATA, RESEARCH AND AI PROCESSING

ATN may partner with organisations or individuals who provide:

  • research materials
  • datasets
  • publications
  • reports
  • expert content

Data Handling Approach

  • ATN will take reasonable steps to remove or minimise identifying information where appropriate.
  • Data may be processed to create summaries, insights, or structured knowledge outputs.

AI Processing Considerations

Where content has been processed by AI systems:

  • information may be transformed into derived outputs (e.g., summaries, insights, indexing);
  • Such outputs may not be directly reversible to the original data source.
  • removal of original source data may not fully remove all derived or processed outputs.

Post-Agreement Data Handling

Where a partnership ends:

  • ATN will take reasonable steps to cease use of partner-provided data in future processing.
  • ATN will remove or restrict access to source materials where reasonably practicable;

4.4. RESPONSIBILITY AND RISK ACKNOWLEDGEMENT

By providing content, research, or datasets to ATN, partners and users acknowledge that:

  • AI processing may generate outputs that persist beyond the original data source;
  • complete technical removal of all derived content may not always be possible;
  • ATN operates on a best-efforts basis to manage data responsibly, but does not guarantee full erasure of all processed outputs.

4.5 PERSONAL DATA AND DELETION RIGHTS

Nothing in this Privacy Policy is intended to limit your rights under applicable data protection laws.

Where content contains personal data, users may request deletion or erasure of that

personal data in accordance with applicable law.

However:

  • where content has been anonymised, it may no longer be possible to identify or remove specific individual data;
  • where content has been aggregated or incorporated into AI-generated or derived outputs, it may not be technically possible to remove all elements of the original contribution;
  • Where data is no longer identifiable as personal data, it may fall outside the scope of data protection laws.

ATN will take reasonable steps to honour valid data subject requests, but does not guarantee removal of anonymised, aggregated, or AI-derived outputs.

6. DATA SHARING

We do not sell personal data.

We may share information with:

6.1 SERVICE PROVIDERS

  • cloud hosting providers (e.g., AWS, DigitalOcean)
  • analytics providers
  • payment processors (e.g., Stripe, PayPal)

6.2 LEGAL REQUIREMENTS

  • law enforcement or regulators, where required
  • to enforce legal rights

6.3 BUSINESS TRANSFERS

In the event of a merger, investment, or sale, data may be transferred as part of the business.

6.4 AUTOMATED PROCESSING AND PROFILING

ATN may use automated systems, including artificial intelligence, to process content and provide features such as summarisation, organisation of information, and content recommendations.

ATN does not use automated decision-making that produces legal or similarly significant effects on users.

AI-generated outputs are intended to support information discovery and knowledge sharing, and are not used to make decisions about users without human oversight.

ATN does not engage in profiling of users for the purpose of targeted advertising or behavioural tracking.

Where automated processing is used, it is applied in a limited and proportionate manner consistent with the operation of the Platform.

7. DATA STORAGE AND INTERNATIONAL TRANSFERS

Your personal data may be stored and processed in:

  • the United Kingdom
  • the European Economic Area (EEA)
  • other jurisdictions where our service providers operate

Where personal data is transferred outside of the United Kingdom or the European Economic Area, ATN will take reasonable steps to ensure that appropriate safeguards are in place to protect your data.

These safeguards may include:

  • reliance on adequacy decisions where available;
  • the use of standard contractual clauses or equivalent legal mechanisms;
  • contractual obligations requiring third parties to protect personal data.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence.

8. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Provide the Platform
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

We may retain certain information for longer where required for security or legal purposes.

9. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

  • access your personal data
  • correct inaccurate data
  • Request deletion of your data
  • restrict or object to processing
  • withdraw consent
  • Request data portability

To exercise your rights, contact:

[Insert Contact Email]

10. SECURITY

We implement appropriate technical and organisational measures to protect your data, including:

  • encryption where appropriate
  • access controls
  • secure infrastructure

However, no system is completely secure, and we cannot guarantee absolute security.

10.1 DATA SECURITY INCIDENTS

ATN takes the security of personal data seriously and has processes in place to identify, assess, and respond to potential data security incidents.

In the event of a data breach affecting personal data, ATN will take appropriate steps to:

  • investigate and contain the incident;
  • mitigate potential risks to individuals.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate and improve the Platform.

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of the Platform, including:

  • enabling user login and authentication
  • maintaining session security
  • supporting core functionality

These cookies do not require consent.

Analytics Cookies

We may use analytics tools to understand how users interact with the Platform, including:

  • pages visited
  • features used
  • general usage patterns

These cookies help us improve the Platform and user experience.

Cookie Consent

Where required by applicable law, we will request your consent before placing non-essential cookies (such as analytics cookies) on your device.

You may withdraw or manage your cookie preferences at any time through your browser settings or any cookie management tools provided on the Platform.

Managing Cookies

Most web browsers allow you to control cookies through settings, including:

  • blocking cookies
  • deleting cookies
  • setting preferences for certain websites

Please note that disabling certain cookies may affect the functionality of the Platform.

13. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Platform after changes constitutes acceptance of the updated policy.

14. CONTACT

If you have any questions about this Privacy Policy or how your personal data is handled, or if you wish to exercise your data protection rights, please contact us at:

Email: media@askthenetwork.co.uk

ATN will review and respond to data protection requests within a reasonable timeframe and in accordance with applicable data protection laws.